FAQ's - Summer Swim Series
Can I get a refund or transfer my race registration?
As per our Terms & Conditions, refunds and transfers are not available.
If you purchased the Race Roster Enhanced Refund Protection Program with your registration, you may be eligible for a refund. Find more information here and how to request your refund.
I would like to change my race distance e.g SwimRun to swim, or 1500m to 2000m
1. Log-in to your RaceRoster account
2. Select the Summer Swim Series event.
3. Click Edit Registration.
4. Go to the Registration Questions section.
5. Select the new race you'd like to participate in for that week.
6. Click Save & Exit.
Important Notes:
- Once you change your race, it becomes your new default race.
- If you plan to switch between different races each week (e.g., SwimRun one week and Swim the next), you must log in and update your race selection each week.
- All changes must be made online before 5:00 PM on race day.
Changes cannot be made at the registration desk.
How do I edit details in my race registration?
Event registrations can be amended via the Race Roster portal.
See instructions here on how to make changes.